Cancellation and Refund Policy

Last Updated: June 23, 2026

1. Subscription Cancellation

How to Cancel

You may cancel your subscription at any time through the following methods:

• Online: Access your account settings and click "Cancel Subscription"
• Email: Send a cancellation request to contact@noobiesoft.com
• Customer Portal: Use the Stripe Customer Portal for self-service cancellation

When Cancellation Takes Effect

• Cancellation takes effect at the end of your current billing period
• You will retain access to all paid features until the end of your billing period
• No partial refunds are provided for unused time in the current billing period

Post-Cancellation

• At the end of your billing period, your account enters limited access (not a permanent free plan)
• New invoices, full storage, and other paid service-business features require an active subscription
• Your data will be retained according to our data retention policy
• Invoice data will be retained for 7 years for tax and accounting compliance
• You may export your data before or after cancellation (personal data via Account Settings, workspace data via Workspace Settings)
• You may reactivate your subscription at any time to restore full access

2. Refund Policy

General Refund Policy

• No Refunds for Partial Periods: We do not provide refunds for partial months of service
• No Refunds for Unused Features: Refunds are not provided for unused features or storage

Exceptions

We may provide refunds in the following circumstances:

Technical Issues

• Service unavailable for more than 24 consecutive hours
• Significant data loss due to our technical failure
• Critical security breach affecting your account

Billing Errors

• Duplicate charges
• Incorrect billing amounts
• Charges for services not received

Special Circumstances

• Death of the account holder
• Permanent disability preventing use of the service
• Other circumstances at our sole discretion

Refund Process

To request a refund:

1. Contact contact@noobiesoft.com within 30 days of the charge
2. Provide your account information and reason for the refund request
3. Include any supporting documentation
4. We will review your request within 5 business days
5. Approved refunds will be processed within 10 business days

Refund Method

• Refunds are processed to the original payment method
• Processing time depends on your financial institution (typically 3-10 business days)
• We cannot refund to a different payment method

3. Free Trial

Trial Period

• New users receive a 14-day free trial of full subscription features
• No credit card or payment method required to start
• Full nexus subscription access during the trial

Trial Expiration

• The trial ends automatically after 14 days
• You are not charged when the trial ends
• Your account enters limited access at trial end unless you subscribe
• To continue with full access, subscribe from /pricing or account settings (no automatic charges)

Limited Access (After Trial or Cancel)

• Reduced storage and uploads
• No new invoices until you subscribe
• Forms, assets, and other paid service-business workflows require an active subscription
• Limited access is not a permanent free plan

4. Account Deletion

Requesting Account Deletion

• You may request complete account deletion at any time
• Account deletion is permanent and cannot be undone
• Preferred method: Use Account Settings -> Privacy -> Delete My Account & Data
• You may still contact contact@noobiesoft.com for manual support

Data Retention After Deletion

• Personal information is deleted within 30 days
• Some data may be retained for legal or business purposes
• Billing records are retained for 7 years as required by law
• Invoice data is retained for 7 years for tax and accounting compliance
• Client information is retained for 7 years for legal and regulatory purposes
• You can request a copy of your data before deletion

5. Disputed Charges

Chargeback Policy

• We encourage you to contact us before disputing charges
• Chargebacks may result in immediate account suspension
• We will work with you to resolve billing disputes

Resolution Process

1. Contact contact@noobiesoft.com immediately
2. Provide details about the disputed charge
3. We will investigate and respond within 5 business days
4. We may request additional information to resolve the dispute

6. Subscription and Pricing

nexus offers one public subscription plan (nexus subscription, ~$12.99 CAD/month). There is no tier picker or downgrade path.

Price Changes

• We may change subscription prices with 30 days' notice
• Existing subscribers are protected from price increases for their current billing period
• Price changes will be communicated via email

7. Contact Information

For cancellation, refund, or billing questions:

Support Team

• Email: contact@noobiesoft.com
• Response Time: Within 24 hours during business days

Billing Inquiries

• Email: contact@noobiesoft.com
• Include your account email and subscription details

8. Business Hours

Our support team is available:

• Monday to Friday: 9:00 AM - 5:00 PM EST
• Saturday: 10:00 AM - 2:00 PM EST
• Sunday: Closed

Emergency support is available for critical issues affecting service availability.

9. Policy Updates

We may update this Cancellation and Refund Policy from time to time. Changes will be:

• Posted on our website
• Communicated via email to active subscribers
• Effective immediately for new subscribers
• Effective 30 days after notification for existing subscribers

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Effective Date: June 23, 2026 Version: 3.4